The American Repossessor

The Professional Recovery Industry Magazine
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2012+05

Customer Services…..Always with a Smile!

"It is not the employer who pays the wages.  Employers only handle the money.  It is the CUSTOMER who pays the wages".  HENRY FORD (1863-1947), FORD MOTORS "Every day were saying, "How can we keep this CUSTOMER happy?  How can we get ahead in innovation by doing this, because if we don't, somebody else will". Bill Gates, MICROSOFT "There is only one boss - THE CUSTOMER.  And he can... Continue »

The Illinois Recovery Association (IRA) – Annual Meeting on 13 October 2010

The Illinois Recovery Association (IRA) is holding its Annual Meeting on 13 October 2010, in Aurora, IL.  With upcoming changes in the political arena in Chicago land, forwarder issues and industry changes, the Association is urging attendance not only to its members, but to any licensed agency in Illinois. The agenda includes presentations by Tri-State Auction, MVTRAC plus an open forum. ... Continue »

Family business? Business is business, right?

"I'm serious when I do my work.  I'm not serious when I'm at home with my kids"  Bill Gates, (1955 -      )  American Business Magnate, Philanthropist, Author and Chairman of Microsoft In the last few weeks, I have heard from numerous repossession companies that they need more clients and they think that if they have more clients that that will resolve all the problems they may have in... Continue »

SBA’s Economic Recovery Efforts and Impact

The SBA received $730 million in the American Recovery and Reinvestment Act (ARRA) to help unlock the small business lending market and get capital flowing again to America’s small businesses. Due to the success of these programs, the SBA has received an additional $305 million to continue some ARRA programs through May. SBA Recovery Efforts Impact to Date: o SBA Has Supported more than $29... Continue »

President Obama Signs Small Business Jobs Act – Learn What’s In It

I’m thrilled to be here on what is an exciting day,” said the President as he prepared to sign the Small Business Jobs Act this afternoon.  With small business owners who will receive tax breaks and better access to credit in the audience, the President explained to everybody why he has fought so long for it: Now this is important because small businesses produce most of the new jobs... Continue »

Roquemore and Roquemore Forms Strategic Alliances with American Recovery Association, Recovery Management Incorporated and OPENLANE

New Relationships Save Lenders Time and Money In the Remarketing of Repossessed Vehicles Dallas, Texas – September 14, 2010 – Roquemore & Roquemore, Inc, the industry leader in skip tracing and collateral location for more than 25 years, today announced strategic alliances with American Recovery Association, Inc. (ARA), the world’s largest association of collateral recovery agents;... Continue »

Design and Marketing for the Repossession Industry

One of the most fundamental business functions of any company is MARKETING.  There is not much point in being in business if you do not do this – you only get one change at a first impression, so do it right! Included in the development and growth of companies is a good Marketing Plan and as an extension to our services, to continue to aid and develop its clients in their endeavor to... Continue »

COMMUNICATION – Are you being heard?

"Say what you mean, and mean what you say".  George S Patton (1885 - 1945) General in United States Army "If there is any great secret of success in life, it lies in the ability to put yourself in the other person's place and to see things from his point of view - as well as your own".  Henry Ford (1863 – 1947) Founder of Ford Motor Company This is the 3rd and last of the... Continue »

Renew Your Lender Perspective

The importance of the repossession industry to our economy is something that is often overlooked or misunderstood. Lenders of all types and sizes rely on hundreds of repossession agencies around the country as a crucial form of recourse when loans default. As repossessions soared over the last 2 years, new processes and technologies gave lenders and agencies more opportunity to consider the... Continue »

Recovery Agents Benefit Fund Dedicated Website

I am sure that  many of you are aware of the Recovery Agents Benefit Fund (RABF) that is managed by RSIG and its help and support that is available to all Field Agents and their families within the repossession industry. Today, they have announced that there is now a dedicated website located at www.recoveryagentsbenefitfund.org which provides all the information you need to learn about... Continue »

From the Field….A Bird’s Eye View – A Day in the Life of a Repossession Field Agent

There’s a strange noise outside, it’s 2:30am, once awake, the noise says that it’s a truck, taking the car. A little more awake, now this can be stopped, or at least get the brief case in the trunk and the employee ID on the visor. Once outside, “get the **** away from my car”. OR, it’s 5:30pm, looking outside, there’s someone messing around the car. Seems to be looking at the... Continue »

INTERNATIONAL – Asset Recovery: A Partnership between South African Banks and Auctioneers

The auction industry in South Africa is well-established, credible and mature, and thanks to these factors, is one of WesBank’s preferred method for disposing of repossessed assets.   While we realize that auctions may not always yield the best monetary results, this is more than made up for in rapid turnaround time coupled with quick and effective results.  Vehicles can be moved and sold... Continue »

CONTROL – The business way!

"Pull the string, and it will follow wherever you wish.  Push it, and it will go nowhere at all"... Dwight D Eisenhower (1890-1969)  Five Star General and 34th President of the United States My last column was about one of the key factors of running a successful company -  MANAGEMENT.  It was one of three topics that I wanted to cover that are interlinked, like a triangle - one side cannot... Continue »

Fitness on the go!

Do you find yourself trapped in a car or cab of a truck wishing you had time for a fitness program? Are you putting on weight as the miles go by? Do you drive by gyms and workout facilities during the day but do not have time or the energy to make it through the doors by closing time? Do you suffer from back pain from sitting and driving all day long? If you can relate to any of the above... Continue »

MANAGE – Do you do this?

There are three key words that I have used throughout my business career - and these words are fundamental to the success of any company, irrespective of business  sector and that includes the repossession industry - MANAGEMENT, CONTROL AND COMMUNICATION.  Any good manager should have the command of each of these business functions if they are to seriously develop and grow their company in a... Continue »

It’s new….it’s innovative….and it works!

Field Agents....the people that are repossession company's 'bread and butter'.  You could actually take that a step further, as they are also the 'bread and butter' of our client companies too, as without them, there are no repossessions for them either! Some would say, ' you can't live with them' and  ' you can't live without them' - and that really is related too, just how well Field... Continue »

Do you really understand how policies and procedures can help your company to grow?

"Surround yourself with the best people you can find, delegate authority and don't interfere as long as the policy you've decided upon is being carried out".   Ronald Reagan - 40th US President There is so much change going on in the repossession industry that many repossession companies actually miss a great deal of what is happening, because they are so wrapped up in the day-to-day... Continue »

Five Simple, Do-It-Yourself, Online Marketing Strategies to Promote Your Recovery Business

If you are reading this article then you are acting proof that the web has become a place for gathering information about your business.  This is true for collateral recovery agents and it is certainly true for their target market – the lending community.  Ultimately, the lending community is made up of bankers and bankers are people who love to use technology to get things accomplished. ... Continue »

Can Towing Companies Perform Asset Recovery Work?

Today’s towing companies are being driven toward new types of diversification by a variety of factors.  This diversification sometimes includes moving into the asset recovery industry and that can spell trouble for those who think it is as simple as adding new customers for their existing fleets.  While it is true that the equipment is sometimes the same it is also true that repossession is a... Continue »

Industry Unity or Industry Rollup. It’s Our Choice.

The collateral recovery industry is more similar to other service-oriented industries than you might think. Like other service industries, much of the direction, trends, policies, programs, levels and types of service, as well as pricing, are usually client driven. However, there’s a distinct difference between client driven and client dictated. Most collateral recovery agents and business... Continue »

Is your focus where it should be?

By Susan Marston No matter what the economic climate is, there are many businesses that still grow, regardless of what is happening in the economy as a whole.  Repossession companies are no different. I am often asked about how to grow a business, normally by eager company owners that want things to happen immediately but there are no short cuts.  There is no magic wand as it takes time... Continue »

Recent and Relevant Arkansas Case Law

Michael Howk Director of Education RSIG An Arkansas Appeals Court recently affirmed the conviction of a Debtor for breaking and entering, theft, and battery. The scene of the crimes was the Crown Inn Motel, which the Debtor called home. When the Repossessor attempted to repossess the Debtors purple Jeep, the Debtor came out of his room at the Crown, "screaming and cussing and hollering."... Continue »

Speedy-Repo Scams the Lending Community Out of Thousands of Dollars Per Recovery

by Les McCook, Executive Director of American Recovery Association (ARA) Without a doubt, the Internet has elevated our productivity – both in business and our day-to-day activities – beyond imaginable means.  Instantaneous communication, a world of information at our fingertips – all of which would not be possible without today’s technology.  As with many societal advancements, as... Continue »

Here we go again…..to license or not to license, that is the question!

...And not a very difficult question to answer.... A new report issued by the National Consumer Law Center (NCLC) called "Repo Madness" How Automobile Repossessions Endanger Owners, Agents and the Public, was published in March and really does highlight the fact that 'we are only as good as our weakest links! This report is somewhat 'lopsided' as they really have homed in on the minority. ... Continue »

The 2010 North American Repossessors Summit – What You Missed!

Having sat on the Planning Committee of the 2010 North American Repossessors Summit, as a totally independent participant, representing the everyday repossession company via www.theamericanrepossessor.com and ConnecTGo, Inc.,  I am very pleased and proud to say, that it was a pleasure to see the hard work of all those concerned come to fruition. A great deal of hard work took place by Les Cook,... Continue »

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