The American Repossessor

Top TFA Exec Believes Forwarders And Repossessors Can Operate in Harmony Thanks to Increased Demand for Strong Service
By Susan Marston

Ron Brown, Time Finance Adjusters

Sometimes mixing together veteran repossession agents and forwarding companies can create a combative situation. But that’s not the approach Time Finance Adjusters’ executive director takes.

In fact, Ron Brown told Auto Remarketing that he has “no problem with forwarders. I admire them as a matter of fact.” …more…

FDCPA Claim Not Limited to Cases of Actual Repossession – By Tom Hudson, Partner at Hudson Cook, LLP
By Susan Marston

The Federal Fair Debt Collection Practices Act prohibits threatening to repossess collateral where the creditor does not have a present right to possess the collateral.  Is that prohibition limited to cases where actual repossession occurs?  A May 2010 court opinion addressed that issue.  Here’s what happened.

Cheryl Williams financed a car purchase through GMAC, Inc.  When she defaulted, GMAC hired Republic Recovery Services, Inc., to repossess the car.

In the course of trying to repossess the car, an RRS employee allegedly threatened Williams with arrest and jail if she did not pay, went to her workplace to harass and embarrass her, and told her boss that she had committed fraud. …more…

Fitness on the go!
By Susan Marston

Do you find yourself trapped in a car or cab of a truck wishing you had time for a fitness program? Are you putting on weight as the miles go by? Do you drive by gyms and workout facilities during the day but do not have time or the energy to make it through the doors by closing time? Do you suffer from back pain from sitting and driving all day long?

If you can relate to any of the above there are some things you can do while in the car or by taking short breaks at a rest stop or a parking lot. …more…

MANAGE – Do you do this?
By Susan Marston

There are three key words that I have used throughout my business career – and these words are fundamental to the success of any company, irrespective of business  sector and that includes the repossession industry – MANAGEMENT, CONTROL AND COMMUNICATION.  Any good manager should have the command of each of these business functions if they are to seriously develop and grow their company in a successful manner that meets their goals. …more…

It’s new….it’s innovative….and it works!
By Scott Deckling

Field Agents….the people that are repossession company’s ‘bread and butter’.  You could actually take that a step further, as they are also the ‘bread and butter’ of our client companies too, as without them, there are no repossessions for them either!

Some would say, ‘ you can’t live with them’ and  ’ you can’t live without them’ – and that really is related too, just how well Field Agents are trained.  Respect also plays a vital role in how successful your Field Agents are, because if you don’t respect them, and they don’t respect you, you will not motivate them, which leads to a lack of morale, and that usually means ‘a couldn’t care less’ attitude and not a lot of repossessions.

Our experiences within the repossession industry led to ConnecTGo, Inc. developing and offering a service that is tailor-made to ensure the management, control and training of Field Agents, FAST – Field Agent Supervisor/Training Program. …more…

Do you really understand how policies and procedures can help your company to grow?
By Susan Marston

“Surround yourself with the best people you can find, delegate authority and don’t interfere as long as the policy you’ve decided upon is being carried out”.   Ronald Reagan – 40th US President

There is so much change going on in the repossession industry that many repossession companies actually miss a great deal of what is happening, because they are so wrapped up in the day-to-day running of the business.  While that is understandable and is the norm for most company owners, they should still be vigilant as to what is happening in their own industry and marketplace.

Owning and managing a company in addition to the provision of its services is no easy task.  Add to the equation that during all of this is unmanaged and uncontrolled growth, and the fact that this usually  happens by default and not by design.  Frequently, this means that the right policies and procedures are not in place to handle that growth.

What are policies and procedures? …more…