The American Repossessor

The Professional Recovery Industry Magazine
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2011+02
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All the latest news relating to the Repossession/Recovery Industry, national and international.

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ABA TESTIFIES ON HOUSE BILL TO IMPROVE BANK EXAMINATION PROCESS

Toyota Motor Sales Reports Increase in January 2012 Sales

Ford Motor Company U.S. Sales Increase 7 Percent in January; Focus, Escape, Explorer Drive Growth

Patent Board: GM Remains Top Automotive Innovator

GM’s U.S. Sales Down 6 percent in January

GM Will Build $200 Million Stamping Facility in Texas

Hertz Clarifies 2012 Projected Revenue for Its Equipment Rental Business Unit

Ally Lease Training Helps Dealers Sell More Vehicles

Ally Financial Schedules Release of Fourth Quarter and Full Year 2011 Financial Results

FTC Settlement Bans Billing Scheme Operators from Negative-Option Sales

Robertson Co. Repo Men Charged After Crash

GM FINANCIAL ANNOUNCES $1.0 BILLION SENIOR SUBORDINATE ASSET-BACKED SECURITIZATION

GM FINANCIAL SELECTS DATASCAN TECHNOLOGIES AS ITS COMMERCIAL LENDING SOLUTION PROVIDER

U.S. Consumers Paid Down Debt — On Time — in 2011, Equifax Reports

America’s Car-Mart, Inc. Schedules Release of Third Quarter 2012 Results and Conference Call

Under FTC Settlement, Debt Buyer Agrees to Pay $2.5 Million for Alleged Consumer Deception

Both 30- and 60-day auto delinquencies dropped in Q4 2010, according to Experian Automotive

Daimler Outlines Plans to Increase Global Work Force

GM Financial Explores Offering Near-Prime, Subprime Leasing, Ramps Quarterly Originations Up to Almost $1B

Car dealers feeling bullish as sales continue to pick up

Toyota Announces the Plural of Prius

New Toyota Advertising Campaign Reminds Consumers Why It’s the Best-Selling Brand in America

VW Credit Taps New Agency of Record to Support New Product Launches

Ford and Sollers Sign a Memorandum of Understanding to Establish a Joint Venture in Russia

Getaway a $35,000 smash

New car dealers in overdrive as sales surge

Credit Acceptance Outlines Tender Offer to Purchase Outstanding Common Stock

More Captives, Banks Approving Credit-Challenged Customers

Vehicle sales confidence Indicator at record

Used-car buyers need to know dealer’s rules

Manheim Reveals Used Car Market Report at NADA

Dealer confidence soars as sales, credit approvals rise

Session Dedicated to Repossessions Set for CAR Conference

AVIS BUDGET Group and OPENLANE Expand Partnership to Sell Vehicles Wholesale Online to Dealers in Canada

How Do I Love Thee? Ally Bank Counts the Ways

General Motors Gets Off to Record Start in China in 2011

Manheim: 2010 Consumer Credit Conditions Aided BHPH Market, More

Utah Dealer Stephen Wade Takes the Helm at NADA

ADESA Offers Buyers Access to Carfax Reports

What Bank Executives Need to Know About Dodd-Frank

Interactive Financial Marketing Group Processes Five Millionth Auto Loan Application

Dealer Groups Experience Significant Sales Through OPENLANE’S Dealer Group Remarketing Program

Skipper Bud’s adding 300 repossessed boats to inventory

Govt working on new vehicle repossession guidelines

The Wired Repo Man: He’s Not ‘As Seen on TV’

Repo business more than grab and go

Attorney General Files Suit Against Beckley Couple

Attorney: Drop theft charges against repo man

Riggie pleads no contest to impersonating peace officer

The Recovery Industry at a Crossroads

Finding the Right Recovery Agent

Dothan repo man charged with stealing cars

Local Repo Man Always Gets His Car

Ex-deputy faces misue charges

Man charged with murdering repo man pleads not guilty

Man claims self defense after hitting repo man with a bat

Monmouthshire vehicle dealer jailed for £9.5m fraud

Lost hiker found in hills north of Simi Valley

Repo man charged with menacing

Warren man headed to prison for two years

Man charged in weekend shooting of Birmingham repo truck driver

Motorcycle repossession attempt leads to standoff in White Bear Lake

Tow Truck Driver Makes Unusual Discovery in Repossessed Vehicle

Man draws pistol on South Bend repo man

“Financial Crisis had led to Repossessions”, says Auto Relief Group

Chrysler in talks to take back Detroit-area plant

Toyota pays dealers up to $75,000 for longer hours

Misuse of confidential database brings jail term for former Dayton police officer

Is Toyota the new death trap?

Repo man grazed in head with bullet in east Birmingham

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Technology

One of the fastest growing forces that is driving the Repossession/Recovery Industry forward is Technology and this section is dedicated to news-related articles.

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RSIG Discusses How Allied and Lenders Are Embracing Recovery Management Solution

February 1, 2012
MANASSAS, Va. — Recovery Specialist Insurance Group recently highlighted how the industry has been embracing its National Agency Management Systems, a technology solution that’s been welcomed by Allied Finance Adjusters, as well as lenders.

RSIG contends that NAMS is the only technology solution that can provide direct communication with the repossession agency and field rep, as well as ensure that every account is afforded insurance protection through the Recovery Specialist Insurance Group insurance policy.

“Gone are the days of having to sort through numerous insurance certificates and coverages,” RSIG director Jim Clark declared.

“NAMS offers one place where repossession insurance is standardized across the board, and there’s no doubt of who’s covered and who’s not,” Clark continued. Read the rest of this »

Malware Targets Bank Accounts ‘Gameover’ Delivered Via Phishing E-Mails

01/06/12

Bank vaultCyber criminals have found yet another way to steal your hard-earned money: a recent phishing scheme involves spam e-mails—purportedly from the National Automated Clearing House Association (NACHA), the Federal Reserve Bank, or the Federal Deposit Insurance Corporation (FDIC)—that can infect recipients’ computers with malware and allow access to their bank accounts.

The malware is appropriately called “Gameover” because once it’s on your computer, it can steal usernames and passwords and defeat common methods of user authentication employed by financial institutions. And once the crooks get into your bank account, it’s definitely “game over.” Read the rest of this »

American Recovery Association and Subprime Analytics Announce Phase Two of the Recovery Industry Scorecard

Industry Scorecard Sets Standards to the Entire Recovery and Lending Community

Dallas, TX, February 2, 2011 – American Recovery Association, Inc. (ARA), the world’s largest organization of professional finance adjusters and certified recovery specialists, and Subprime Analytics, a leader in performance analysis of subprime portfolios, today announced the second phase of the recovery industry scorecard initiative with compiled data from January 1 to December 31, 2010.

The industry scorecard is an independent performance analysis derived from data records that allows repossession companies to compare its performance against its peers. The scorecard measures individual companies and industry performance, such as recovery rates and time to recovery. Read the rest of this »

OPENLANE and AUCTION123 Introduce Innovative Virtual Showroom Service For Dealers

Service Enables Participating Dealers to Display Used Vehicles Recently Listed for Sale on OPENLANE’s Wholesale Auction through Dealer’s Own Website
REDWOOD CITY, Calif. and FT. LAUDERDALE, Fla., February 1, 2011 – OPENLANE, Inc., a leading online auction company in North America for automotive dealers to buy and sell wholesale vehicles, today announced a collaborative partnership with automotive solutions provider Auction123, Inc. to create the Virtual Showroom Service. This new service is a lead generation tool that enables participating dealers to display thousands of off-lease, fleet, rental, repossessed and dealer-consigned vehicles listed on OPENLANE.com each day on their own websites.
Powered by Auction 123, OPENLANE’s Virtual Showroom Service seamlessly integrates with the participating dealer’s existing website, enabling the dealership to display a searchable database of vehicles that have been recently listed for sale on OPENLANE’s wholesale, open auction website. The participating dealer can filter thousands of recently listed off-lease, fleet, rental, repossessed and dealer-consigned vehicles by multiple attributes, including geographic location, year, make, model, price and distance. This enables the participating dealerships to tailor the service to their own market and display on their existing website only those vehicles that best suit their particular customer base. Read the rest of this »

Red Flag Rule Program

Are you in compliance? The Government’s FTC (Federal Trade Commission) is requiring financial institutions to be – so you need to be too!

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From the Editor

What a wonderful positive beginning to the month of February – in that we see Ford, GM and Chrysler having bumper increases in their sales performance in 2010 and that has to contribute to the growth of the economy, not to mention to our Repossession Industry.

We also see an increase in  sales by Toyota, Audi, Honda, BMW and if I researched further, I am sure I would find many  more auto companies doing the same.  This has to be good news for everyone.

Although, it is a double-edged sword that we have to deal with.  We all want to see a move forward and our economy  changing for the better, but at the same time, we need those vehicle repossessions too.  It is what it is!

Are we out of the woods?  We shall see is all I will say, as who knows at this point. Watch this space! …more…

We have an exciting February issue of www.theamericanrepossessor.com with the article from Joe Miller, AutoIMS who provides us with a great insight into the repossession industry with a research survey that really is quite telling and truly does echo the work that I have been doing with many repossession companies and what I have found because of it.

Many companies that I begin working with are in similar positions that are illustrated by Joe’s findings and with the development and growth methods, they work to be the profitable, professional companies they are today.

Joe’s research was published initially on www.autoremarketing.com, an online publication  which is the ‘The NewsMagazine for the Used Car Industry’.  You need to read this, it really is good stuff! …more…

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Columns and Features

Ally Financial Ranks No. 1 in U.S. New Vehicle Financing
By Susan Marston

One in eight new vehicles financed is through Ally


DETROIT (Feb. 4, 2011)
– Ally Financial has financed more consumer new vehicle purchases in the U.S. than any other lender during 2010, according to AutoCount data by Experian Automotive.

In 2010, Ally financed more than 803,000 new vehicle purchases, resulting in nearly $23 billion in consumer retail contracts in the U.S. This represents an approximately 60 percent increase in new vehicle originations compared to 2009.

“Ally accounted for one in every eight new vehicle purchases that are financed in this country last year,” said Bill Muir, Ally Financial president. “We are proud to support a broad network of automotive dealers and their customers with financing products and services, and as the leading auto financing source in the market, we are committed to this industry for the long term.” …more…

Exeter Finance CEO to Keynote 3rd Annual North American Repossessors Summit
By Susan Marston

Summit Challenges Participants to Expand the Future of the Recovery Industry

What:
American Recovery Association, Inc. (ARA), the world’s largest association of recovery and remarketing professionals, presents its premier annual industry event. The summit will provide attendees with a full program of insightful, forward-looking topics lead by key industry leaders. Mark Floyd, CEO and Vice Chairman of Exeter Finance, is the keynote speaker for NARS 2011. …more…

TIME IS MARCHING ON…the 4 and 5 March, NARS 2011 is just around the corner!
By Susan Marston

I found this proverb while carrying out some research online and had to include it in this article as it truly does say it all –

“For tomorrow belongs to the people who prepare for it today”.  (African Proverb).

I thought too I would ‘throw in’ a few other quotations that were said by some very wise people  that you will recognize – words that are extremely pertinent to what NARS 2011 is all about.

“Change is the law of life.  And those who only look to the past or present are certain to miss the future”.  (John F Kennedy, 1917-1963 – 35th President of the United States).

“The best way to predict the future is to create it.  (Peter Drucker, 1909-2005 – Writer, Management Consultant.  He is the man who invented management and was called “Father of Modern Management”).

“The future starts today, not tomorrow”.  (Pope John Paul II, 1920-2005).

In business, it is globally recognized that a company owner has only so many hours in a day to concentrate on running, managing, developing and growing their companies.  The old saying ‘there are not enough hours in a day’ is one so often heard by business owners, irrespective of company size and industry. …more…

“…. Repo Games TV Show is one of the new shows to hit Spike TV…” It’s a joke, right?
By Susan Marston

Whatever next?  Don’t they have anything better to  use their air time on? When you thought you had heard it all having to suffer the repossession TV shows (and I am purposely NOT promoting the names of those) ….now we have this.

It seems that we are to be blessed with yet another piece of media coverage that will probably portray our industry in a very negative light, as having a car repossessed from the perspective of the debtor or the Field Agent repossessing the vehicle is definitely NOT a game!

No joke about the game.  If you don’t believe me – do some research on the internet and  you will  see exactly what I am talking about.

Headlines to look for: “Spike TV wants to film people losing their cars”…….”Repo Games TV Show in the Works”…..”Spike picks up car Repo Game Show” …more…

Ally Financial Reports Preliminary Fourth Quarter and Full Year 2010 Financial Results
By Susan Marston

  • Fourth consecutive quarter of profitability
  • Fourth quarter 2010 net income of $79 million and core pre-tax income of $533 million; Full year 2010 net income of $1.1 billion and core pre-tax income of $2.5 billion

(NEW YORK, Feb. 1, 2011) – Ally Financial Inc. (Ally) today reported net income of $79 million for the fourth quarter of 2010, compared to a net loss of $5.0 billion for the fourth quarter of 2009.  Core pre-tax income, which reflects income from continuing operations before taxes and original issue discount (OID) amortization expense from bond exchanges, totaled $533 million in the fourth quarter of 2010, compared to a core pre-tax loss of $3.5 billion in the comparable prior year period.

For full-year 2010, Ally reported net income of $1.1 billion, compared to a net loss of $10.3 billion in 2009.  Core pre-tax income in 2010 totaled $2.5 billion, compared to a core pre-tax loss of $5.8 billion in the prior year.

The losses reported for the 2009 fourth quarter and full year were largely affected by losses related to legacy assets in the mortgage operations. …more…

FORD Credit Earns $2 Billion In 2010*
By Susan Marston

Fourth Quarter 2010 Earnings of $367 Million Reported
DEARBORN, Mich., January 28, 2011 – Ford Motor Credit Company reported net income of $2 billion in
2010, an improvement of $0.7 billion from earnings of $1.3 billion a year earlier. On a pre-tax basis, Ford
Credit earned $3.1 billion in 2010, compared with $2 billion in the previous year. The full year increase in pretax
earnings is primarily explained by a lower provision for credit losses and lower depreciation expense for
leased vehicles related to higher auction values, offset partially by lower volume and the non-recurrence of net
gains related to unhedged currency exposure primarily from cross-border intercompany lending.
In the fourth quarter of 2010, Ford Credit’s net income was $367 million, a decrease of $85 million from a year
earlier. On a pre-tax basis, Ford Credit earned $572 million in the fourth quarter of 2010, compared with
$714 million in the previous year. The decrease in pre-tax earnings primarily reflected lower volume and the
non-recurrence of lower lease depreciation expense related to lower gains as fewer leases terminated and the
vehicles were sold. …more…

Chrysler Group LLC Reports January 2011 U.S. Sales Increased 23 Percent
By Susan Marston

  • January marks the 10th consecutive month of year-over-year sales increases
  • Jeep® Grand Cherokee sales up 130 percent versus January 2010
  • All Jeep models in production post January sales increases
  • Ram pickup truck sales up in January, the ninth-consecutive month of year-over-year sales improvements
  • Jeep, Dodge and Ram Truck brands all post double-digit year-over-year sales gains
  • Chrysler Group’s 16 all-new or significantly-refreshed vehicles launched in 2010 arrive in dealerships in volume
  • Chrysler Group celebrates production launch of the new 2011 Dodge Grand Caravan and Chrysler Town & Country; both minivans post double-digit percentage sales gains in January
  • All-new 2011 Chrysler 300 sedan premieres at the 2011 North American International Auto Show in Detroit; Named Top Safety Pick for 2011 by the Insurance Institute for Highway Safety
  • New 2011 Jeep Compass compact SUV, now with available Trail Rated 4×4 capability, debuts at the 2011 North American International Auto Show in Detroit
  • All-new 2011 Dodge Charger named Top Safety Pick for 2011 by the Insurance Institute for Highway Safety

February 1, 2011 , Auburn Hills, Mich. - Chrysler Group LLC today reported U.S. sales of 70,118, a 23 percent increase compared with sales in January 2010 (57,143 units). …more…

Out of the Chat room into the Court room
By Susan Marston

The by-line, “Out of the Chat room into the Court room,” is an attempt to match recent internet discussions or issues with recent case law decisions.

Police involvement in self-help repossession is a recurring theme of on-line discussions. Some of the contributors to these chats claim to be ex-police officers who provide their opinions based on their criminal law experience. Unfortunately criminal law experience does not translate particularly well to the civil law self-help as a police officer learned in a case filed in federal court, which was decided in November 2009.

Before we look at the facts lets identify the parties.

Eric——owns a used car lot and works as a full time employee of the City Police Department.

David—-manages Eric’s used car lot.

Shayla—purchased a Honda for Eric’s used car lot and is the Debtor.

Ray——-works as a full time employee of the City Police Department. …more…

QUALITY, SERVICE, PROFESSIONALISM…
By Susan Marston

George Washington (1731-1799) said….” Associate yourself with men of good quality if you esteem your own reputation.  It is better to be alone than in bad company….”

Having quality management systems in place, enables us to transfer not only our services to our clients, but they expand into our industry, helping their companies too, to become more professional.

Expansion is one way that a company can grow and to support that growth there needs to be policies, procedures and processes to enable the growth to survive, which in turn will help companies become more profitable.  Expansion is not a word you hear of much when we are in recessional times, however, many of our clients are doing just that, growing from strength to strength and being profitable in doing so.

Expansion…during these recessional times?

Oh yes you can, as any professional, qualitative and profitable service can do it – if you plan to make it work. Knowing your market, carrying out market research and planning will help your ‘expansion’ flourish. …more…

Recovery Survey: Repossession by the Numbers
By Susan Marston

ATLANTA — Auto Auction Services Corp. recently hosted a focus group for the repossession industry, inviting recovery agency managers to give their feedback about how they run their businesses, and what they need to continue serving lending institutions and other clients competitively.

This candid feedback session last October occurred on the heels of a nationwide recovery industry survey administered by AASC.

The nearly 100 survey respondents reported an average 200 repossessions per month and 37 regular clients. Most agencies have between six and 25 employees and run a business that is over 10 years old. Unique as they may be, repossession agencies are facing many of the same economic and business issues affecting most companies.

Despite media hype about the recession driving up repo volume, many agencies are struggling to secure new business and keep costs down as the industry becomes more competitive. “Managing client expectations” rounded out the top three business challenges facing repo companies. …more…

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