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From the Editor

Well, it’s been quite a long time coming…the CHANGE that is to www.theamericanrepossessor.com and here it is!

As I have said many times previously, I don’t believe in CHANGE for CHANGE sake but believe that this is a CHANGE that has been needed for some time and has been well worth waiting for – a new logo and branding that will set the pace for the future for our new website and all that the www.americanrepossessor.com represents. …more…

Columns and Features

The Case of Professionalism in the Recovery Industry
By The American Repossessor

I have had the pleasure of being a recovery agent for more than 25 years. Throughout my time in this industry, I have received my fair share of colorful comments when I tell people I’m a recovery professional. “You’re a repo guy?”, they ask incredulously. This question is usually elicits a number of follow-up question, such as: “do you carry a gun?”; “How many fistfights have you been in?”; “Do you like being known as a bad guy?”; and, “What does it feel like to take people’s stuff?” While, I don’t mind sharing my experiences, I often feel like our profession is widely misunderstood. …more…

Are your Field Agents controlling and managing You?
By Scott Deckling

Is your poor management holding your Field Agents back? Do you control and manage them to get the best performance from them? Do they run their accounts as the client needs them to or as they (Field Agent) want to?

OR – Are your Field Agents controlling and managing YOU???

If the answer is yes to any of the above questions – you need to review the activity of your Field Agents and those people that manage them and process their updates and account information. …more…

Quality… Professionalism… Integrity
By Susan Marston

QUALITY…PROFESSIONALISM…INTEGRITY… all go hand-in-hand for any business or industry sector – and in this instance I am gearing these comments to the Repossession Industry.

One thing I have found in the line of work that I do, is that you can try to instill these things into your clients i.e. repossession companies, but getting them actually following through is quite another matter. In other words “you can take a horse to water, but you cannot make it drink”!

For most company owners, they think they know best and it is not until they actually experience the CHANGES that are often needed to develop and grow their companies and the results of those CHANGES, that they really understand just how much more profitable they could become.

…more…

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From the Editor

Columns and Features

The Case of Professionalism in the Recovery Industry By The American Repossessor

Are your Field Agents controlling and managing You? By Scott Deckling

Quality… Professionalism… Integrity By Susan Marston

Keep Current

The Case of Professionalism in the Recovery Industry
By The American Repossessor

Are your Field Agents controlling and managing You?
By Scott Deckling

Quality… Professionalism… Integrity
By Susan Marston